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Top Online Retailers Using Social for Customer Service, but Response Times Lag
81% of the US’ top 100 online retailers (selected from the Internet Retailer 2013 Top 500 Guide) are responding to customers on Twitter, and 80% are similarly responding on Facebook, according to...
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Mobile Shoppers Are Trending Younger
Results from a survey conducted during Q1 indicate that 84% of mobile (smartphones and tablets) consumers used their devices to shop during the month prior to the survey, according to new data from...
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Profile of Redditors Shows Significant Skew Towards Young Males
6% of online adults use reddit, finds a new study [pdf] from the Pew Research Center’s Internet & American Life Project, a figure that puts it on par with Tumblr. While use of both sites is higher...
View ArticleTop 10 Mobile Phone Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 TV Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 Broadcast Media Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 Health & Medical Information Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
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Globally, Google Still Eats Up Most Search Spend, While Baidu Keeps...
Chinese search engine Baidu’s share of global paid search clicks continues to grow, according to [download page] Covario’s latest analysis of pay-per-click advertising by its enterprise technology,...
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Web Self-Service Said to Have its Benefits, but Gives Rise to Data Challenges
About half of CRM managers and professionals claim to offer web or mobile-based self-service capabilities, according to results from a survey conducted by the parent company of CRM Magazine and...
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Global Mobile Ad Revenues Almost Double in 2012, Led by Search
Global mobile ad revenues grew by 83% year-over-year in 2012, climbing from $4.8 billion to $8.9 billion, according to [pdf] a report from the IAB Mobile Marketing Center of Excellence, IAB Europe and...
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Americans’ Trust In TV, Internet Service Providers Runs Low
Pay-TV providers suffer from chronically low levels of customer satisfaction, and a new study indicates that they also fail to gain consumers’ trust. Among 19 industries examined, TV service providers...
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Americans – of All Ages – Still Turn on the TV First for News
TV is Americans’ primary source of news, and despite the rise of all things internet, it’s not even a close race, according to survey results from Gallup. Asked their main source of news about current...
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When – and Why – Branded Videos Go Viral
Unruly has released a comprehensive white paper examining various elements of branded video sharing, including the best day for launching a campaign and the creative factors that are most likely to...
View ArticleTop 10 Print Media Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 Telecom Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 Politics Websites – June 2013
Note: The Experian Hitwise data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Experian Hitwise...
View ArticleTop 10 at Domestic Film Box Office, Weekend of Jul. 5-7, 2013
Content in Rentrak Theatrical box office updates is produced and/or compiled by Rentrak Corporation and its Box Office Essentials theatrical box office data collection and analytical service.
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US Among Top 10 Countries by Pay-TV Penetration
Global pay-TV revenues climbed to $184 billion last year, representing 28.5% growth over the 5-year period beginning in 2008, according to [pdf] a recent report from Digital TV Research covering...
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Most Believe Behavioral Marketing Can Boost ROI
A new study [download page] commissioned by Silverpop and conducted by Forrester Consulting indicates that the vast majority of marketers surveyed believe that behavioral marketing can boost their...
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Fortune 500 Companies Getting More Social
Fortune 500 companies are turning to a variety of social media platforms in greater numbers this year, according to the latest annual study from the University of Massachusetts Dartmouth Center for...
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